E-Invoice: How to Dispute an Invoice?
There is a specific procedure to dispute an electronic invoice (E-invoice) submitted in the Virtual Private Space (SPV).
Procedure for Disputing an Electronic Invoice (E-Invoice)
1. Invoice Identification : In the notification message, the invoice recipient must clearly identify the invoice being disputed:
- Invoice number
- Date of issue
- Total value
2. Reasons for Refusal : Then, the recipient must clearly explain the reasons for refusing the invoice. Common situations that may arise include:
- Discrepancy between the delivered quantity and the invoiced quantity
- Missing mandatory information on the invoice
- Inconsistencies between the agreed price and the invoiced price
Recording and Notification of the Dispute via the RO e-Invoice System
After drafting the dispute message, it must be recorded in the RO e-Invoice system.
Recording the Message : The notification message is recorded on the RO e-Invoice platform. Notifying the Issuer: The system notifies the invoice issuer of the existence and reasons for the dispute.
Thus, the issuer will be appropriately informed and, if necessary, can take the required measures to correct any errors or inconsistencies.
This procedure ensures transparency and efficiency in managing electronic invoices, protecting the rights of both parties involved in the transaction.